Chick-Fil-A Founder Helps Regal Marine Celebrate Awards
by Jennifer Dennard
The J.D. Power and Associates 2008 Boat Competitive Information Study has, for the second year in a
row, recognized Regal Marine with “Highest in Customer Satisfaction with Small Runabouts (16-19
feet) and Express Cruisers (24-33 feet)” awards. The company ranked second in the Large Runabout
segment.
The family-owned performance boat manufacturer became the first boat company to receive
awards in two segments last year. It has received a total of five awards in the last three years.
Left to right: Tim Kuck, vice president and COO, Regal; Bubba Cathy; S. Truett Cathy; and
Duane Kuck, president and CEO, Regal
The company attributes the honors to investment made in ISO 9001:2000 certification, new
technologies, internal quality auditing, and linking employees’ variable compensation to customer
satisfaction scores.
To help Regal celebrate the honors, an awards celebration was recently held at company
headquarters in Orlando. Six hundred guests had the opportunity to hear S. Truett Cathy, founder of
the Chick-Fil-A restaurant chain — also family owned and operated — share his thoughts on how to
succeed in business.